Frequently Asked Questions
The foam density is carefully chosen to provide optimal comfort and support. Our sofas are designed to offer a balance between softness and firmness, ensuring a comfortable seating experience for our customers.
Our sofas typically come pre-assembled, so no additional carpentry work is required after delivery. However, some minor assembly might be needed for certain models, which can easily be done with the provided instructions and tools.
Yes, all cushions on our sofas are removable for easy cleaning and maintenance.
Yes, we offer customization options for sofa sizes to accommodate different preferences and spaces. With the assistance of our customer service representatives, we can assist you in choosing the right size for your needs.
Our sofas are designed with breathable materials to prevent excessive heat buildup, ensuring comfort even during long periods of sitting.
You can place an order for a sofa set through our website, over the phone, or by visiting one of our physical stores. Our customer service agents will help you with any modification choices you may need as well as walk you through the buying process.
Yes, we offer the option for customers to provide their fabric for upholstery, subject to approval and compatibility with our manufacturing process.
Upon delivery, please inspect the sofa for any damages or defects. Make sure the measurements suit your room by checking the dimensions.
Our delivery team will take measurements and assess the best way to navigate your sofa through stairs and doorways. However, it’s recommended that you provide accurate measurements of your space during the ordering process to avoid any potential issues.
Yes, we offer services such as sofa cleaning and cushion replacement to ensure the longevity and freshness of your furniture.
The Sofa World prides itself on providing high-quality, customizable sofas with excellent customer service. With our extensive selection of styles, flexible customization choices, and after-sale services, we aim to go above and beyond what our clients anticipate.
We use only high-quality materials in our sofas, and each product undergoes thorough quality control checks to ensure compliance with our standards. Additionally, we provide detailed information about the materials used in our sofas upon request.
Delivery schedules can change based on your location and personalization choices, among other things. Our customer service team will provide you with an estimated delivery time frame when you place your order.
Yes, If for any reason you’re not happy with your purchase, we have a return policy within a certain time frame. Please refer to our return policy for details and conditions.
While we strive to ensure accuracy in our swatches, slight variations in colour may occur due to factors such as lighting and screen settings. We recommend requesting fabric samples or visiting one of our physical stores to see the colours in person for the most accurate representation.