At The Sofa World, we strive to provide you with the utmost satisfaction with every purchase you make. However, we understand that circumstances may arise where you need to return or exchange a product. We are here to make this process as seamless as possible for you. Please take a moment to review our Refund, Exchange, and Return Policy:

Refunds:

1. In-Store Purchases: If you made your purchase from one of our offline stores, we offer refunds within 15 days of the purchase date, provided the product is returned in its original condition, unused, and accompanied by the original sales receipt.
2. Online Purchases: For purchases made through our website, refunds are processed in accordance with our online refund policy. Please refer to our website for more information on online purchases.

Exchanges:

1. In-Store Exchanges: We are happy to facilitate exchanges for products of equal or lesser value within 30 days of the purchase date, given that the product is in its original condition, unused, and accompanied by the original sales receipt.
2. Online Exchanges: Exchanges for online purchases are subject to our online exchange policy. Please refer to our website for more details on how to initiate an exchange for online orders.

Returns:

1. In-Store Returns: If you wish to return a product purchased from one of our offline stores, you may do so within 30 days of the purchase date, provided the product is in its original condition, unused, and accompanied by the original sales receipt.
2. Online Returns: For online purchases, returns can be initiated through our website within 7 days of the delivery date, subject to our online return policy. Please refer to our website for detailed instructions on how to initiate a return for online orders.

Exceptions and Conditions:

1. Custom Orders: Please note that custom orders, including personalized or made-to-order items, are not eligible for return, exchange, or refund unless they are defective or damaged upon receipt.
2. Clearance and Sale Items: Clearance and sale items are final sale and are not eligible for return, exchange, or refund unless they are defective or damaged upon receipt.
3. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect to expedite the process.

Contact Us:

If you have any questions or concerns regarding our Refund, Exchange, and Return Policy, please don’t hesitate to contact our Customer Service team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing The Sofa World. We appreciate your business!